Privacy Policy
At RightHand Residential, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal data in our capacity as a residential property management and lettings agency in the UK. This document is for informational purposes only and does not constitute legal advice.
Last Updated: 8 May 2026
1. Who We Are
RightHand Residential acts as the data controller for the personal information we collect from landlords, tenants, and website visitors. We are responsible for ensuring that your data is processed in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. Data We Collect
We collect personal information necessary to provide our services. This includes:
- Landlords: Name, contact details, property ownership proof, and bank details for rent transfers.
- Tenants: Name, contact details, identity documents, employment history, and financial information for referencing.
- Website Visitors: IP addresses and site usage data via cookies.
3. Use of Data
We use your personal data for referencing, tenancy management, property maintenance coordination, rent and deposit processing, and marketing with your explicit consent.
4. Lawful Bases
- Contractual Necessity: For agreements with landlords and tenants.
- Legal Obligation: For Right to Rent checks and tax reporting.
- Legitimate Interests: For efficient business operations.
- Consent: For marketing communications.
5. Data Sharing
- Referencing Agencies: For background checks.
- Contractors: For repair access.
- Payment Providers: For financial transactions.
- Regulatory Bodies: When legally required.
6. International Transfers
Most of our processing takes place within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place to maintain the security of your personal information.
7. Data Retention
We keep your personal data only for as long as necessary. Typically, tenancy records are kept for six years following the end of a tenancy to satisfy legal and accounting requirements.
8. Your Rights
- Access, correct, or request deletion of data.
- Restrict or object to processing.
- Data portability.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
9. Cookies and Analytics
Our website uses cookies to improve experience and analyze site usage. You can manage cookie settings through your browser at any time.
10. Contact Us
If you have any questions about this privacy policy, please contact us via our website's contact form or at our registered office address.