Your Trusted Property Partner
Our Help Centre is designed to reduce friction and provide immediate answers to common property management queries. Navigate below to find your specific category.
Landlord FAQs
How do you vet potential tenants?
We perform rigorous background checks as standard, including comprehensive credit history audits, employment references, and previous landlord verifications. We also strictly carry out mandatory Right to Rent checks to ensure full legal compliance before any tenancy begins.
What are your property management fees?
We offer transparent, competitive fee structures tailored to your needs—ranging from a simple tenant-find service to our comprehensive full-management package. We don't believe in hidden costs; all management fees in GBP are clearly outlined in our agreement from day one.
How is the monthly rent paid to me?
Once the rent is received from the tenant and cleared in our client account, it is transferred directly to your nominated bank account via BACS. You will receive a detailed monthly statement clearly listing all income and any approved deductions for repairs or fees.
How do you handle emergency repairs?
We operate a 24/7 maintenance process to protect your property and tenants. For agreed emergencies, our vetted contractors will attend and make the property safe. We will always communicate with you regarding the situation and any necessary major costs according to your management agreement levels.
What are my legal compliance requirements?
Landlords must meet several UK legal standards, including valid Gas Safety certificates (CP12), EICR electrical reports, and a current EPC. Under our management, we track all renewal dates and coordinate inspections to ensure you remain fully compliant with the latest UK rental regulations.
What is the process for ending a tenancy?
We manage the entire notice process, ensuring all legal papers are served correctly. Following departure, we conduct a thorough checkout inspection against the original inventory and coordinate any necessary deposit releases through the standard protection scheme protocols, ensuring a smooth transition for both parties.
Tenant FAQs
Reporting a repair
The quickest way to report a maintenance issue is through our online repair portal. For urgent emergencies outside of office hours, please call our 24/7 support line immediately.
When is rent due?
Rent is typically due on the 1st of each month via standing order. You can find your specific payment date in your tenancy agreement.
Changing utility providers
You are free to switch providers for better rates, but please notify your property manager so we can update our records for the end of your tenancy.
Getting my deposit back
After a final check-out inspection, we'll process the release of your deposit through the DPS. Any deductions will be discussed and agreed upon with you first.
Emergency contact info
Emergencies like major leaks or gas issues should be reported immediately. Please use our dedicated 24/7 emergency helpline for urgent support.
Ending my agreement
You must provide written notice as specified in your agreement terms. Reach out to your manager to discuss the proper move-out procedure.
Can't find what you're looking for? Our team is here to help with any further questions about your tenancy with RightHand Residential.